Terms of Service

All Clean provides commercial and residential cleaning and property care services including, but not limited to: office and workplace cleaning, strata and common area cleaning, medical facility cleaning, childcare and early learning centre cleaning, gym and fitness studio cleaning, hospitality venue cleaning, builder's cleans and construction handover cleaning, and periodic or one-off deep cleans.

The specific scope, frequency, and standards for each engagement are agreed in writing (by email, quote document, or scope agreement) prior to the commencement of services. Services are performed only as described in the agreed scope. Work outside the agreed scope will be quoted separately before being undertaken.

Our standard engagement process involves: (a) an initial site walk-through to assess your property and requirements; (b) a written quote and scope of works outlining inclusions, frequency, and pricing; and (c) confirmation of the engagement by the client, either in writing or by allowing services to proceed.

We reserve the right to decline any engagement at our discretion prior to commencement. Acceptance of a quote does not constitute a binding contract until both parties have confirmed the engagement and access arrangements have been established.

The client is responsible for providing lawful access to the premises at the agreed times. This includes providing keys, access cards, alarm codes, or other access instructions as required. All access information is handled with strict confidentiality and used solely for the purpose of performing the agreed services.

Access information is stored securely and not shared with third parties. If access arrangements change, the client must notify us promptly. We accept no liability for delays or missed services caused by the client's failure to provide or update access.

Our staff carry identification and are police-checked. We may use GPS attendance verification at the commencement and completion of each visit.

Service schedules are agreed during the engagement process and confirmed in writing. We will use reasonable endeavours to deliver services at the agreed times. If a scheduled service cannot be performed due to circumstances within our control, we will notify you as early as practicable and arrange an alternative time.

If a service cannot be performed due to circumstances outside our control (including but not limited to: access being denied, unsafe conditions, acts of god, or government restrictions), we will endeavour to reschedule at the earliest opportunity. In such cases, the service fee for the missed visit is not payable.

For regular scheduled services, you agree to provide reasonable notice (minimum 48 hours where possible) if a scheduled service needs to be cancelled or rescheduled.

All quotes are provided in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. Quoted prices are based on the agreed scope of works and the condition of the premises at the time of assessment.

Prices may be reviewed if the scope of works changes, the condition of the premises materially differs from the assessment, or if there are significant increases in labour or material costs. We will notify you of any proposed price changes with reasonable notice before the revised rates take effect.

One-off and builder's clean quotes are valid for 30 days from the date of issue. Ongoing service pricing is confirmed at commencement and reviewed periodically.

Invoices for ongoing services are issued in accordance with the agreed billing cycle (typically weekly, fortnightly, or monthly). Payment is due within 14 days of the invoice date unless otherwise agreed in writing.

For one-off services (including builder's cleans and deep cleans), a deposit may be required prior to commencement. The balance is due upon completion or within 7 days of invoice, whichever is earlier.

Late payment may result in suspension of services. We reserve the right to charge interest on overdue amounts at a rate of 2% per month on the outstanding balance. Recovery costs incurred in pursuing overdue payments may also be charged.

Payments may be made by electronic funds transfer (EFT), credit card, or other methods as agreed. Details are provided on each invoice.

Regular ongoing services are provided on a month-to-month basis unless otherwise agreed. Either party may terminate ongoing services by providing a minimum of 30 days' written notice.

We reserve the right to terminate an engagement immediately if: (a) payment obligations are materially overdue; (b) the client provides false or misleading information; (c) our staff are subjected to unsafe conditions or inappropriate conduct; or (d) access cannot be reasonably arranged.

One-off service bookings cancelled with less than 24 hours' notice may incur a cancellation fee equivalent to 50% of the quoted service fee.

We are committed to delivering services to the standard agreed in the scope of works. If you are dissatisfied with any aspect of our service, we ask that you notify us within 24 hours of the service being performed. We will respond promptly and, where the concern is valid, arrange a rectification at no additional cost.

Complaints can be made directly to your dedicated contact via phone or email. We aim to acknowledge all complaints within one business day and resolve them within five business days.

Complaints about property damage must be reported within 24 hours of the service. We carry public liability insurance and will work cooperatively to assess and resolve any claims.

We carry public liability insurance appropriate to our operations. Evidence of insurance is available on request.

To the extent permitted by law, our total liability to you in connection with any service engagement is limited to the fees paid for the specific service giving rise to the claim in the 3-month period preceding the claim.

We are not liable for any indirect, consequential, or special loss or damage, including loss of revenue, loss of business, or loss of data, arising from or in connection with our services or these terms.

Nothing in these terms is intended to exclude, restrict, or modify any right or guarantee under the Australian Consumer Law that cannot be excluded by agreement.

You agree to: provide safe and lawful access to the premises; disclose any relevant hazards, substances, or conditions that may affect our ability to safely perform the services; notify us of any changes to access arrangements or site conditions; and provide accurate information about your site requirements.

You are responsible for securing valuables and sensitive materials prior to a scheduled service. Whilst our staff are vetted and trusted, we recommend that items of significant personal or commercial value are stored securely before any service visit.

Your personal and business information is handled in accordance with our Privacy Policy, available at /privacy. By engaging our services, you consent to us using your contact information for the purposes of providing and administering those services.

We may update these Terms from time to time. Where changes are material, we will provide notice by email or by updating the effective date on this page. Continued use of our services following notification constitutes acceptance of the revised terms.

These Terms are governed by the laws of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria.

For questions about these Terms, please contact us at hello@allclean.au or (03) 9070 5383. Our registered address is 700/585 Little Collins Street, Melbourne VIC 3000.